Support Support is provided for the latest official version of ProjectCoordinator® and normally available during office hours 9.00-16.00, CET, with a break for lunch. Exceptions to the normal office hours can occur.   SUPPORT DESCRIPTION PRICE Online help Online help found in ProjectCoordinator®. Help documentation can also be downloaded in PDF from http://support.projectcoordinator.net Free Online support The Online support with a helpdesk management system, frequent questions and downloading of files. A support ticket can be submitted via http://support.projectcoordinator.net or via e-mail to support@projectcoordinator.net Included in Portal Edition MSAS* Included in paid Room Editon Portal administrator support Telephone support or e-meeting helpdesk support avaliable during office hours (09:00-16:00 CET) given to the portal administrator appointed by the Buyer. Included in Portal Edition MSAS* Extended user support Online support plus telephone or e-meeting helpdesk support avaliable during office hours (09:00-16:00 CET). 6 € per licensed user and month * The Mandatory software assurance and support (MSAS) is a yearly and mandatory fee that is    paid from year 2 and onwards. The fee corresponds to 15% of ALL license costs.