Support At our support site support.projectcoordinator.net you can find features such as: Troubleshooter - Take a step by step tour to find your answer. Knowledgebase- Browse the knowledgebase for frequently asked questions Downloads - View our library of downloads  Ticket Status - Click Here to view current ticket status  Submit a Ticket - Submit a trouble ticket to a department  Help Documentation - Open the help documentation for ProjectCoordinator® in a separate window   LEVEL DESCRIPTION PRICE Basic Use of the on-line help and support ("trouble shooting") resources along with e-mail access to the support helpdesk. Helpdesk is open during office hours (09:00-16:00 CET) Included in "Yearly usage fee" Extended Basic User Support plus phone or e-meeting helpdesk support avaliable during office hours (09:00-16:00 CET) 6 Euro per licensed user and month Customized According to separate agreement with each customer -