The web browser window goes blank/white when I log in to the portal, missing toolbar and buttons

You are here

If you experience this problem first try to hold down Ctrl key+F5 to reload the web page. Otherwise you can try to delete old cookies.

Follow these steps below:

Internet Explorer 9

Open Internet Explorer window.
Click the “Tools” button (often in the upper right corner and looks like a cogwheel).
Click on “Internet options”.

Under the first tab “General” and further down under “Browsing history” you can click “Delete…”.

The window Delete Browsing History appears.
Tick the “Cookies” and “Temporary Internet Files” box, you can uncheck the rest.

Then click “Delete” and then exit and restart your web browser.

Internet Explorer 8

Click "Safety" on the Command bar.
Select "Delete Browsing History".
Select the option for cookies and click Delete.

Alternatively, Internet Explorer 8's new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies).

To use InPrivate mode:

Click "Safety" on the Command bar.
Select "InPrivate Browsing".

Internet Explorer 7.x

Exit Internet Explorer 7, and then exit any instances of Windows Explorer.
Click Start, click Run, type inetcpl.cpl, and then press ENTER.

On the General tab, click Delete under Browsing History in the Internet Properties dialog box.

In the Delete Browsing History dialog box, click Delete Cookies.
In the Delete Cookies dialog box, click Yes.